The Right TCO Will Help You:
Convert More of the Right Patients – No more wasted consultations. Your TCO will help guide patients to YES, ethically and confidently
Deliver an Outstanding Patient Experience – Build trust, answer objections, and provide a seamless journey from consultation to treatment
Increase Conversion Rates & Revenue – Turn more inquiries into paying patients without dentists having to “sell.”
Gain More Patient Referrals – Happy patients talk. A smooth TCO-led process will naturally generate more word-of-mouth recommendations.
Increase Hourly Rate & Turnover – Maximise practice profitability by optimising your case acceptance process.
Reduce the Cost of Free Consultations – Dentists shouldn’t be spending valuable chair time on consultations that don’t convert. A trained TCO ensures only serious patients reach the dentist, protecting your revenue.
If Your TCO Isn’t Converting, You’re Losing Revenue – Let’s Change That.
A trained TCO can be the difference between a thriving practice and one constantly chasing follow-ups. Dentists should focus on dentistry—not chasing patients. Your TCO should be handling patient communication, answering objections, and driving conversions.
The problem? Many TCOs are placed in the role with little guidance. They don’t fully understand their responsibilities and are often under utilised.
That’s where we come in.
How we train your TCO to help you grow your business
Convert leads
Your TCO is trained to use our method to convert and track lead conversion so they can track the effectiveness of your marketing and ensure the full team are utilising the method to it's best potential.
Convert High Value Patients
We train your TCO in our methods to help you convert more than 95% of high value patients from free consultation to treatment. Using our methods these delighted patients will then send their friends to you for free.
Perfect your patient experience
If you welcome general dentistry new patients together your TCO and dentist will deliver a 5 star patient journey which will leave patients blown away from the experience they have received. Prompting more 5* Google reviews and recommendations.
Follow up like a pro
We encourage follow up to be a proactive system in the practice. Your TCO will have training in this method (and objection handling) to ensure each month those that move into follow up convert into appointments in your diary.
First Glance Control
We teach your TCO how to track all KPIs and patient conversions giving you first glance control to know that the role is performing and allowing you to make decisions about the business with real time information - no more working blindfolded.
Take your dental clinic to the next level
Answer no more than 7 questions and we’ll send you a personalised report
This Scorecard has been designed to identify your blind spots and provide instant, actionable steps on how to improve
- It takes just 2 minutes
- It’s completely free
- Receive customised results instantly
Who This is For:
Dental practice owners & business managers who want to improve conversions & streamline operations.
Practices with a TCO who isn’t achieving the desired results & needs expert training.
Practices without a TCO that want to introduce the role for better patient experience & revenue growth.
Don’t just take our word for it, see what others have to say
I’m frequently asked two questions by my clients and others who I meet on my travels:
- Do you think it’s a good idea to bring a TCO-led patient experience into my practice?
- How do I start and who do I ask for help?
The answer to the first question is an unequivocal “YES”.
Since day one of Laura’s TCO training and consultancy business, she has been my #1 answer to the second question.
Laura “owns” this territory in dentistry and has a long-established track record in the delivery of TCOs who are brilliant at the job.
It’s a no-brainer - just do it.
Chris Barrow
In my opinion, the Treatment Coordinator (TCO) is a pivotal role in a progressive private practice. A skilled and well-trained TCO can save the dentist a lot of time, as well as generate a lot of income by increasing the rate of case acceptance.
Laura is leading the training of senior staff in the UK, and is exceptional with her verbal skills for enhanced communication and “co-discovery”.
I have no hesitation in recommending Laura and her team to help improve your team’s skills and performance.
Dr Ashish B Parmar
As far as we are concerned, Laura Horton invented Treatment Coordination and then invented how to train teams in Treatment Coordination.
The thing that has been most effective for us is that Laura is genuine, relevant and a brilliant educator.
She is able to teach her portfolio of business education topics in a way that is massively well-received and comfortable for dental teams - something which seems to be entirely lacking across many aspects of the industry.
Laura continues to inspire us at The Campbell Clinic as she attends to provide courses or to assist us in our own education.
It has been a pleasure to work with her for this long and we plan to continue do so for as long as possible.
Dr Colin Campbell
Hear what these TCOs have to say..
Treatment Coordinator Alice - testimonial
Treatment Coordinator Tammy - testimonial
Treatment Coordinator Hollie - testimonial
It’s free and only takes 2 minutes
Uncover your strengths
and weaknesses
FAQs
Common Questions Answered: Explore our FAQs for quick solutions and insights into our products/services.
Do I need to hire a new TCO, or can I train my existing team?
Many existing team members can transition into the TCO role with proper training. We’ll assess your current setup and recommend the best approach for your practice
How long does it take to see results?
With the right training, many practices see an increase in patient conversions within weeks.
If you are starting out your TCO can be seeing patients within a few weeks and then be fully utilised within a few months - from there on it is about growth and we are there every step of the way.
Is this training suitable for NHS & private practices?
Yes! Whether you're a private practice or mixed, a skilled TCO will enhance your patient journey and increase commitment to treatment.
Do they gain a qualification?
Each TCO on our program will receive a certificate of completion. In month 7 they have the option to take our accreditation which allows the TCO to have the skills that they have learnt independently assessed.
How much does this cost?
Once we know you are the right for the program we will run through the pricing. More often than not the investment equates to around only 2-3% of income you are currently loosing each year. We will make such we understand what is happening in your business and ensure we can make a difference to your business before onboarding your TCO.
What if we are not the right fit?
Do not worry, we will be honest and still provide you with the solutions and support you need to get you ready to join the next cohort.
Still have a question?
Contact us anytime for additional help or clarification